Eventide Device Manager: not finding connected MISHA(s)

Hello,

Sorry to hear you are having issues.

Just to confirm, you are powering Misha while holding User 1 and the left Shift button to get into update mode?

Are you using any sort of USB hub to connect to your computer?

Can you try factory resetting one of your Mishas and try the connection again? You can factory reset the unit by holding Key and Scale while you power it on.

EDM connects to a server to retrieve the software to download, but this should not affect your connection to Misha.

Let me know what happens.

Yes, your Misha should show up in EDM regardless of the firmware version it has.

No, you cannot update the firmware via the SD card, you must use EDM.

The latest version of EDM should work correctly, we have tested this on a few machines with different Mishas and we are not experiencing any issues.

Have you tried selecting “Search for Devices” in EDM once your Misha is connected?

Can you let me know what Mac model you are using, and what OS it is running?

On your mac, if you open a terminal window, copy/paste the command below and hit enter, this will show a list of connected USB devices. You should see one titled “Misha Updater”.

ioreg -p IOUSB -l -w 0 

Sorry you are still having issues. I’ll email you directly with some further troubleshooting steps. Thanks for your patience.

I’m also having this problem on two Windows machines.   Both are Windows 7.   Installed device manager 1.9.0.   Connected Misha, on one machine it said unrecognized device.  On the other, no response at all.   I also noticed that when starting up the device manager on one, it attempts to connect to check for updates, and it pops up a message that it can’t contact services-prod.aws.eventideaudio.com.   I tried checking several sites that verify if the site is up and most of them said no, it wasn’t just me.   So I’m assuming the update site is offline at the moment and will try again later.

Just tried it again.  When I start up the device manager on my laptop, it tries to check for updates, and I’m still getting the message:

“Could not communicate with eventide server at

https://services-prod.aws.eventideaudio.com ”

I tried checking the URL at both isitup.org and downforeveryoneorjustme.com and both of those sites say the server is down.

Separate from that, I tried plugging the Misha (after powering up with the User1 and Down buttons pressed, giving me the two white user lights) into the laptop, and it does not produce the characteristic sound when a USB device is added– which does work if I plug in a memory stick to the same port.  There is then no indication the Misha is attached to the laptop at all.

With my tower system, plugging the powered-up Misha into that, I get the characteristic sound, but also a Windows OS popup that the device is not recognized.   Starting up the Eventide Device Manager, it pauses for 5-10 seconds with a popup bar saying it’s checking for updates, and then the popup goes away without any further information and opens up the “Select Eventide Device” window, where no devices are shown.  Clicking on “Search for Devices” just instantly refreshes the empty devices window.  I then tried it with the firewall disabled and the antivirus program disabled, same results.

When I click on the “Device not recognized” OS popup, it takes me to the screen image I uploaded with this text where it shows the “Unknown Device”.  This USB port I use all the time for flash drive file copying so I know the port works.  I also tried the other port with the same results.

In both cases (laptop and tower) I’m connecting directly to the computer.   In the case of the Dell laptop, there are only two external USB sockets, and I’ve tried both.   In the case of the Lenovo tower, there are two in the front panel and some (I’m not sure how many) in the back– I’ve tried one in the back and both of the front sockets.  In no case am I using an external hub, either powered or otherwise.

I tried a cable that I’ve successfully used to update my GPS device, and also I have a little MP3 player that uses an equivalent cable, I’ve tried both the original Eventide supplied cable with it and my GPS cable, and with either cable I’m able to access the audio files on the MP3 player as if it were a flash drive (and they both work as charging cables with that as well).  So both cables I have appear to work fine with other devices.

Not sure if I have a powered hub– I may, will have to dig around for it.

Both systems are W7 Pro SP1.

I did power up the Misha first in update mode, then connected the cable.

I have a couple of USB keyboards but need the adapter– I ordered one from Amazon that’ll be here next week, will try it then.

I don’t have any other Eventide devices.

I’m in Central California, and have a solid cable internet connection that I’ve been using for years, work at home, streaming video, etc., all works.

Just got the cabling to try a USB computer keyboard.   What I have is a slimline budget QWERTY keyboard with a USB a connector that I’ve used with another Eurorack module, the Teletype.  First tested it with my computer, using a pair of type A to microUSB adapters so that I could verify that my microUSB adapter is working.   It works, checked it in two ways– Num Lock key causes the num lock light on the keyboard to illuminate.   Second, opened up Notepad and typed keys on the keyboard and it’s working.

With the Misha though, neither of the two tests work– num lock does NOT turn on the num lock light, and typing keys does nothing.

It rather looks like my USB port on the Misha is non-functional…

Hello-

Thanks for doing that test.

What you say about the USB port sounds increasingly likely to be true, unfortunately.

But just to be ultra rigorous about this:

Exactly what cable did you get?  It connects a usb keyboard to the Misha usb Jack, yes?  So it’s female USB-A to micro usb male, is that right?

What I am using is a “gender changer” adapter usb-a female to female, together with the supplied male usb-a to micro usb male cable.  If you are also using a gender changer together with the supplied cable, it could yet be that the supplied cable is the problem

But you mentioned a cable, not an adapter, so probably your analysis is right 

Off-hand I don’t know whether num lock should do anything when plugged into Misha, but by default, there ought to be a defined usb keyboard  map (setup/system/usb mapping), and then for example D is set to step 1, so pressing that should move you through the scale . Maybe double check that some keys like “D” are defined, and verify that they’re not working when you press them

Thanks

I tried these two USB-A Female to micro USB male short adapter cables:

https://www.amazon.com/dp/B00LN3LQKQ

https://www.amazon.com/dp/B01M098EAG

In order to check that these adapters were working properly, I combined each of them with this cable when connecting the keyboard to my Windows PC:

https://www.amazon.com/dp/B00MEBEOW8

The point being, that this treats the combo of the adapters and the A-to-micro extension cable as an A-to-A extension cable that I could use with my keyboard in order to verify that the adapters were passing the keyboard signals to the PC as expected in case one of the adapters was bad or incorrect.  My PC doesn’t have micro-USB so in order to test a micro-usb adapter I needed to add the above extension cable in order to test the adapters.   Both adapters worked with the keyboard to my PC in this way, so I have some confidence that the adapters are working as expected.

The point of num-lock is that the fact the light changes on the keyboard when depressed suggests to me that the keyboard is actually getting power.  My thinking is, the num-lock is a local function that just toggles the feature within the keyboard and turns on the light.  Maybe that’s not the case and it sends a signal to the computer that then sends a signal back out USB to turn on the light?   I’m not sure about that, but that was what I was thinking– certainly it shows with the PC that the keyboard is powered at that point.   Maybe the fact that with the Misha there’s no num-lock logic in the Misha that would be necessary to turn on the light, but if it was a local function, power is all that should be required and I was trying to get some indication that the keyboard is getting power when connected to the Misha.

Checked keyboard setup, and keys appear to be defined– D and F in particular looked correct and I tried those– no response.

I noticed some other rather strange behavior.  If the keyboard is not connected to the Misha, powering it up goes through it’s boot-up light blinking sequence, and it’s pretty quick.  Looks like it takes about 4 to 5 seconds to complete the boot up sequence.   If the keyboard is pre-attached to the Misha on power up, the light sequence takes quite a bit longer– runs in slow motion, pausing on each light for about a second– the whole sequence lasting about 20 seconds before it completes.

In addition, regardless of whether or not the keyboard was plugged in advance of power up or not, if the keyboard is attached, pushing the up/down buttons is somewhat impaired– you have to hold the button a little or it’ll miss the fact that you pressed it– when without the keyboard, response when pressing a button is quick and I’ve not seen it miss one because I didn’t hold it down long enough.   Not sure what this means but it seems that the fact the keyboard is connected to USB is causing something to delay processing even of non-keyboard events.

That cable configuration test with the PC does sound like a thorough way to know the connection is solid, considering that you are actually adding to it and it’s still working. So thanks for that test

I want to run this by a few people, but please want to check one final thing: do you have any other PC keyboard you could substitute to see if you get the same result?

Interesting– tried a different keyboard and that one is working.  It’s a full-size USB keyboard rather than the mini-keyboard I had been trying.   Also, the second one doesn’t have the delay problem the first one did, both on bootup and when pushing buttons after it’s booted…

Hmm interesting- well that’s good news, does suggest that the problem isn’t the Misha USB Jack or your conversion cables

By any chance do you have access to a different PC to try the firmware update ?

Well, I’ve just got the two PCs (tower and laptop) and have tried it on both.  My friend has a Mac which I know little about and he’s no expert– he just got a new one that he’s still trying to sort out and I don’t know that he’d relish me installing software on it.   I’ve also got a couple of Raspberry Pi’s and that’s it at the moment.   I had a W10 machine for work but got laid off in Jan and had to send it back.

Ok, I was able to try it on a new Windows 10 laptop, connecting to any of the three USB ports on the laptop causes the connection sound to play, but it then pops up a window with “USB device not recognized.   The last USB device you connected to this computer malfunctioned, and Windows does not recognize it.”

And the Device Manager then doesn’t see it.

Hi Sync,

I’m sorry for all the troubleshooting you’ve gone through with your unit. At this point, it’d be best to send your unit in for us to look at.

Can you please email support@eventide.com and link this thread in your message? I’ll make sure that we get this taken care of ASAP.

Thanks for your patience.

Thanks for the attention.  The Misha is a really interesting and unique device, looking forward to trying out the latest updates.